Glass Shattered or Cracked Spontaneously
What You Notice: The glass broke into thousands of tiny web-like fragments during or immediately following cooking, often with a loud pop.
Possible Reasons: Thermal shock caused by using an oversized tawa/bati maker that reflected intense radiant heat onto the glass, or uneven countertop tension.
What Technician Checks: Inspects sheet-metal chassis for warpage, measures cutout clearance, and checks burner mounting alignment.
Repair or Replacement: Full replacement of the toughened tempered glass panel and rubber cushioning pads.
What To Do Next: Do not use the hob while shattered. Keep children away from small glass fragments and contact for replacement.